FAQ
What types of watches do you sell?
We offer a curated selection of watches designed for everyday wear and special occasions, including:
- Classic stainless steel watches
- Chronograph-style watches
- Sport and casual watches
- Minimalist and modern designs
Our collection focuses on combining style, durability, and functionality. Product pages include detailed specifications such as materials, features, and sizing.
Are your watches suitable for everyday use?
Yes, most of our watches are designed for daily wear. They are built with durable materials and designed to handle normal day-to-day activities.
However, we recommend checking each product page for specific details such as water resistance, materials, and care instructions.
Are the watches water-resistant?
Many of our watches offer a level of water resistance, such as protection against splashes or light exposure to water.
Water resistance levels vary by model, so we recommend reviewing the product description for exact specifications. Watches should not be exposed to water beyond their stated limits.
What materials are your watches made from?
Our watches are made using a variety of materials, including:
- Stainless steel cases and bands
- Alloy or mixed metal components
- Mineral or reinforced glass
Each product page provides detailed material information for transparency.
How long does it take to receive my order?
Orders are typically processed within 1–3 business days.
After processing, delivery usually takes:
- Standard shipping: 5–8 business days
Delivery times may vary depending on location and external factors.
Where do you ship from?
Orders are fulfilled through our network of warehouses and partners to ensure efficient delivery.
Shipping locations may vary depending on product availability and destination.
How do I receive tracking information?
Once your order is shipped, you will receive an email with:
- Shipping confirmation
- Tracking number
- Tracking link
Tracking updates may take up to 24 hours to become active.
What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us as soon as possible with:
- Your order number
- Photos of the product and packaging
We will review the issue and provide an appropriate solution.
What is your return policy?
We offer a return period in accordance with our Return Policy.
Items must be returned in unused condition and in original packaging.
Please refer to our Return & Refund Policy page for full details.
What payment methods do you accept?
We accept secure payments through:
• Apple Pay
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• Visa
All transactions are encrypted and processed securely.
How can I contact customer support?
Our support team is available to assist you with any questions.
You can contact us via:
Email: info@auro-support.com
Phone: +1806-544-9842
Address: 5202 Auburn St APT 521, Lubbock, TX 79416, USA
We aim to respond within 24–48 business hours.